Accreditations

Call Centre Expo

22/07/2009 - 23/07/2009

Eptica wins ‘Most Innovative Technology’ in Asia Pacific Customer Service Excellence Awards

Eptica is delighted to win the prestigious APCSC CRE ‘Most Innovative Technology’award for its multi-channel suite of customer service solutions. As a new entrant to the awards, we are impressed with the rigour at which the APCSC evaluated our technology and our business.

Eptica’s multi-channel customer service software increases business efficiency and revenue performance through its has a unique ability to self-learn from every interaction how best to answer a customer enquiry. Available on-premise or SaaS, Eptica enables organizations to deliver fast, accurate and consistent responses through all channels including online service, email, phone, fax, letter and SMS. We are very excited at working with organisations in Asia to enable them to deliver excellent customer service at much lower cost.

http://www.callcentre-expo.co.uk/

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