Accreditations

A member of the REC
ISO approved

Call Centre Expo


 

21/09/2010 - 22/09/2010


Welcome to Call Centre & Customer Management Expo

Call Centre & Customer Management 2009 has now taken place

2010 DATES FOR YOUR DIARY:  21-22 September, Birmingham NEC

If you`re interested in visiting next year, please fill in our short enquiry form and we will update you with show news.

If you are interested in attending the 2010 Call Centre Focus & Customer Strategy Conference, please register your interest here

Call Centre Expo & Customer Management Expo 2009 ;had yet another fantastic year with 88% of exhibitors confirming their commitment to Call Centre & Customer Management Expo in 2010!

A total of 5,100 attendees (subject to ABC Audit) ventured through the doors of Hall 9, Birmingham, NEC, with over 75% holding decision-making responsibilities and 60% looking to purchase solutions in the next 12 months. Read more...

2009 showcased our biggest range of show features including:

cc&cm Over 250 leading suppliers
including Aspect Software, Charter UK, ciboodle, FrontRange Solutions, Genesys Telecommunications, itCampus UK, Nice Systems....[read more]
cc&cm 6 FREE thought-leading keynotes  Deborah Meaden
including Deborah Meaden - BBC Dragons` Den investor and successful entrepreneur and customer service guru Mary Gober
cc&cm

 Panel Debate chaired by business Cloud 9 and featuring representatives from BSkyB, Fresh Networks, EasyJet and Agency.com
 
cc&cm 

 Conference Logo The Call Centre Focus & Customer Strategy Conference Featured big brand case studies and cutting edge industry advice from companies including:
       virgin     British Gas        expedia        aviva       audi

Click here to be notified when registration to the 2010 Conference is open. 
  PLUS: 
cc&cm TPS Licensees` Forum `Calling the End of the Recession`
cc&cm 
  4 Dedicated solutions theatres 
including the BRAND NEW for 2009 Outsourcing, Siting & Location Theatre
cc&cm  Learning & Development Zone
cc&cm  Connections Networking Bar
cc&cm  Incentive Avenue
cc&cm  The Consultancy Clinic
cc&cm  ContractXchange’s Live Agent Showplace

CC&CM09 Aisle  2009 Keynote Theatre CC&CM09 Networking

"First time at the show - I’m here to broaden my understanding of software solutions for contact centres. I found it extremely useful and very well laid out, and the educational programme was extremely impressive."                                            
Business Consultant, BT



icon To read more visitor testimonials click here		 "We specifically chose Call Centre & Customer Management Expo to launch Managemycomplaints.com, knowing it’s the highlight of the year for industry quality visitors.
We have had a constant flow of leads and interest levels are very high. This has totally exceeded expectations and was a crucial platform to a successful launch of our new company."
Managemycomplaints.com                           
 
icon To read more exhibitor testimonals click here

Co-locating with Service Management Expo

Co-locating with Service Management Expo   All Call Centre & Customer Management Expo visitors were also able to attend Service Management Expo, Europe`s only dedicated annual event for the field service market, for free which took place next door!

 

 

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